Return & Refund Policy
Return and Refund Policy
This return policy is valid for the countries:
United State
United Kingdom
Canada
France
Australia
Austria
You have the right to return 90 days after the arrival of your order.
The products can easily be returned.
The actual return costs are the responsibility of the customer and must be paid to the shipping party.
This applies both in the case of dissatisfied products as well as a defect received product.
With most packages the return labels are in the box, if this is not the case send us an email at info@steltermarinesales.com
and we will send them digitally. You can then print them and add them in the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Payment information
During the checkout at our website you can select the following secure payment methods:
Bank Transfer
If you have any questions please contact our customer service: info@steltermarinesales.com
. Please note that returns will need to be sent to the following address: 495 City Island Ave, Bronx, NY 10464, USA
E-mail : info@steltermarinesales.com
Phone : (718) 814-8074
Company name : Stelter Marine
Customer service : Monday to Friday from 8 a.m. to 10 p.m.